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Delivery
As a responsible seller, our products are manufactured by our vetted
global partners, located all around the world. We then dispatch directly from
our overseas warehouses, that's why we can sell the toys at a fraction
of the price you found elsewhere.
Our promise to you
Delivery Cost & Time - Australia
As we aim at providing competitive and affordable prices across our products, we cut down middleman costs and dispatch directly from our warehouse. As a tradeoff, delivery time may be slightly longer. As Auspost is experiencing significant delays, we are routing most local orders to other delivery partners, which provide a quicker delivery time within Australia.
Delivery Cost & Time - Wordwide
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Is your packaging discreet?
Absolutely! We never want your family members or housemates discover something you're not ready to tell them yet. We ship in a brown box with lovely packaging inside, so only you can enjoy all the fun stuff!
Can I track my order?
Yes of course! Our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is sent.
Can I return an item?
Oh no! That's really disappointing! We're so sorry about this :(
Whether there was a flaw, or it was damaged in transit, or even if we didn't provide a great recommendation and you don't love the toy, we take full responsibility and will make things right without burdening you with the hassle of returning it.
Therefore, we don't normally ask you to return the toy (also due to sanitary reasons). But we will make up for it in your next order. Just let us know via email, or submitting a ticket through the support button below and we'll get right on the case.
What if I'm away when my order arrives?
If you're not at home when the courier tries to deliver your package, your mail person or courier may place it somewhere safe (near your mailbox/pigeon hole), or will leave a card scheduling another attempt, or telling you where you to pick up your order.
What if my order doesn't arrive when I expected it to?
That's a real bummer! As we're seeing constant delays in recent times, give your parcel a few more days! Also, do check out your mailbox, mailroom, apartment lobby, and front door, as the postman may have left your parcel at a safe location already. You can track the status of your order via the tracking link we sent you in an email.
If the parcel still hasn't arrived after 5 business days, please email us and we promise we'll figure out where it is and how to make it up to you!
Can't find your answers?
Contact us through our help centre, where you can raise a support ticket. Our lovely customer care staff aim at responding to all enquiries within 24 hours.