Effective Date: 1st January 2022
This cookies policy (hereinafter "Cookies Policy") explains how we handle cookies on our website queerkka.com.au (hereinafter “Website”). The website is owned and operated by Queerkka Pty Ltd (CAN 653923034). We are committed to the protection of your privacy while you use the website.
Unless you voluntarily provide us with personal information about you (for example, by completing an online form), then the cookies that we use will not allow us to access any of your personal information such as your name, address or email address.
TYPES OF COOKIES
The following types of cookies may be used when you visit the Site:
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
(a) Cookies help the Website to 'remember' you, your preferences and your actions over time.
(b) Cookies help us to understand how you interact with our Website, so that we can improve the performance of our Website and provide you with a smoother experience.
(d) Cookies help us to work out the countries in which the users of our Website are located by logging the IP address of Website users.
(e) Cookies help us to monitor our Website's performance, which allows us to improve the Website over time.
(h) We may use third party cookies in order to monitor Website usage.
We may obtain information about your computer or any other electronic device which you use to access our Website, such as your IP address, your browser and/or other internet log information. We will treat this information as your personal information.
In certain circumstances we may also collect personal information about you but only where you voluntarily provide it (for example, by completing an online form) or where you purchase goods or services from us.
CONSENT FOR COOKIES
On the first occasion a pop-up will ask the user to consent by clicking a button called "allow cookies". This preference will then be stored for the future.
THIRD PARTY COOKIES
Your IP address and time of visit; The fact that you have visited our website;
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
The following third party cookies/similar technologies are used on this Website:
Google Analytics - to track website traffic and utilisation - effective for 6 months; Facebook Audience - to build re-marketing lists for use on facebook - effective for 3 months;
We use the following cookies/similar technologies on this Website:
Shopping Basket - to store items added to basket by users - effective for 6 months; Checkout - to store user details for easier checkout - effective for 3 months.
Queerkka Pty Ltd
Delivery Cost & Time - Australia
As we aim at providing competitive and affordable prices across our products, we cut down middleman costs and dispatch directly from our warehouse. As a tradeoff, delivery time may be slightly longer. As Auspost is experiencing significant delays, we are routing most local orders to other delivery partners, which provide a quicker delivery time within Australia.
Delivery Cost & Time - Wordwide
Is your packaging discreet?
Absolutely! We never want your family members or housemates discover something you're not ready to tell them yet. We ship in a brown box with lovely packaging inside, so only you can enjoy all the fun stuff!
Can I track my order?
Yes of course! Our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is sent.
Can I return an item?
Oh no! That's really disappointing! We're so sorry about this :(
Whether there was a flaw, or it was damaged in transit, or even if we didn't provide a great recommendation and you don't love the toy, we take full responsibility and will make things right without burdening you with the hassle of returning it.
Therefore, we don't normally ask you to return the toy (also due to sanitary reasons). But we will make up for it in your next order. Just let us know via email, or submitting a ticket through the support button below and we'll get right on the case.
What if I'm away when my order arrives?
If you're not at home when the courier tries to deliver your package, your mail person or courier may place it somewhere safe (near your mailbox/pigeon hole), or will leave a card scheduling another attempt, or telling you where you to pick up your order.
What if my order doesn't arrive when I expected it to?
That's a real bummer! As we're seeing constant delays in recent times, give your parcel a few more days! Also, do check out your mailbox, mailroom, apartment lobby, and front door, as the postman may have left your parcel at a safe location already. You can track the status of your order via the tracking link we sent you in an email.
If the parcel still hasn't arrived after 5 business days, please email us and we promise we'll figure out where it is and how to make it up to you!