FAQ

This is where you can find most answers to the commonly asked questions!

For delivery information, please head to our dedicated delivery page.

Our promise to you

free discrete shipping

Free discreet shipping

Free worldwide shipping when you spend AUD$60+ on a single order

enjoy intimate sex toys, promised pleasure

100% satisfaction guarantee

Don't like something? We'll add a free toy to your box next time! No questions asked.

24/7 online customer support

24/7 customer support

Our help centre agents are here 24/7, and our average resolve time is only 3 hours!

Is your packaging discreet?

Absolutely! We never want your family members or housemates discover something you're not ready to tell them yet. We ship in a brown box with lovely packaging inside, so only you can enjoy all the fun stuff!

Shipping Times & Details

Please visit our delivery page!

Are your packaging materials environmentally friendly?

At Queerkka, we strive to reduce packaging materials as much as possible. That's why we don't have multiple boxes, labels, paper.etc for every order. Instead, we only have a discreet packaging box (brown) and our environmentally friendly zipper bags inside, which store and hold your sex toys intact while they travel across oceans and lands!

We made sure our bags are as friendly on the environment as possible with recycled and recyclable materials, eliminating plastic and using biodegradable packaging materials. 

Which payment options are available?

Heaps! We have payment options catered to all online shoppers including you!

You can pay by debit or credit card - we accept Visa, MasterCard and American Express. You can also pay with Apple Pay, Google Pay, Paypal, and ShopPay.

We're working with Afterpay about a potential agreement, we'll let you know once it's available!

Can I cancel an order?

Please contact our Customer Care team immediately after placing your order if you wish to change or cancel it.

If your order has been shipped by the time you contact us, you are able to easily return the item to us. 

What if I'm away when my order arrives?

If you're not at home when the courier tries to deliver your package, your mail person or courier may place it somewhere safe (near your mailbox/pigeon hole), or will leave a card scheduling another attempt, or telling you where you to pick up your order.

Can I track my order?

Yes of course! Our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is sent.

Is it safe to order from Queerkka?

Definitely safer than most companies and websites out there! We have an extremely robust privacy policy which means that you don't have to worry about your data being leaked to unauthorised third parties or your family members. 

How am I helping the LGBTQIA+ community by buying from Queerkka?

In multiple ways! First and foremost we donate 10% of the profit from every order to registered queer-friendly not-for-profit organisations in Australia and worldwide, such as QLife. And we do it on a MONTHLY basis!

Secondly, we have a diverse staff cohort made up of queers, among others, and we seek to employ more of them in the future! 

Lastly, we put in a LOT OF resources educating people about queers and help building a safer and more open space for everyone, particularly through our social media channels. Do give us a follow on Instagram!

How do I return an item?

Oh no! That's really disappointing! We're so sorry about this :(

Whether there was a flaw, or it was damaged in transit, or even if we didn't provide a great recommendation and you don't love the toy, we take full responsibility and will make things right without burdening you with the hassle of returning it. 

So we don't normally ask you to return the toy. But we will make up for it in your next order. Just let us know via email, or submitting a ticket through the support button below and we'll get right on the case.

Can't find your answers?

Contact us through our help centre, where you can raise a support ticket. Our lovely customer care staff aim at responding to all enquiries within 24 hours.